Ryanair Jet2com and Tui ranked worst in UK for website accessibility

Trending Today

Ryanair, Jet2.com and Tui have been rated as the worst major airlines operating in the UK for website accessibility.

Regulator the Civil Aviation Authority (CAA), which commissioned the analysis, said there is “still a way to go” for the industry to provide a smooth digital experience for all passengers.

Its Airline Digital Accessibility Report, shared with the PA news agency, reviewed the websites of the 11 largest carriers operating in the UK.

They were each given a score for their compliance with a set of technical accessibility standards relating to users with impairments to their vision, hearing, mobility (such as people who struggle to use a mouse or keyboard) and thinking and understanding (such as those with dyslexia, autism or learning difficulties).

A focus group of consumers with accessibility needs then provided insights on the ease of using the websites for making bookings.

British Airways was the highest ranked airline, scoring nine out of 10 for accessibility and seven out of 10 for ease of use.

At the other end of the scale was Ryanair, Jet2.com and Tui, which all scored one out of 10 for accessibility and two out of 10 for ease of use.

The trio each said they were committed to improving their websites.

The report stated that some elements of Ryanair’s website “make navigation and interaction very hard”.

CAA head of consumer policy and enforcement, Anna Bowles, said: “Our skies should be accessible to everyone, and that journey often starts with a visit to an airline’s website.

“Today’s report highlights that there is still a way to go for the industry to provide a smooth digital experience for passengers, both on the technical front, but also in terms of ease of use.

“Airlines do consider accessibility on their digital platforms, but the report provides technical guidance and first hand insight on how they can further prioritise this work and embrace digital inclusivity, so that nobody is left digitally excluded.

“The UK Civil Aviation Authority is happy to support airlines who are working to improve their websites.”

Accessibility consultant Chris Wood said: “Website accessibility isn’t just a technical requirement – it’s about providing a smooth online experience that’s available to everyone, regardless of disability.

“Whilst the report highlights there is further ground to cover, it’s a positive step forward to see improvements being identified so that essential information can be easily available and accessible to all.”

Published: 28/08/2023 by Radio NewsHub

Now Playing

Recently Played

Latest News

Reform UK membership surpasses Tories party says

Membership of Reform UK has surpassed that of the Conservatives, Nigel Farage’s party has said. A digital counter on the Reform website showed a membership tally before lunchtime on Boxing Day ticking past the 131,680 figure declared by the Conservative Party during its leadership election earlier this year. Mr Farage said it was a “historic moment” as he posted on X: “The youngest political party in British politics has just overtaken the oldest political party in the world. “Reform UK are now the real opposition.” Party chairman Zia Yusuf said: “History has been made today, as the centuries-long stranglehold on the centre-right of British politics by the Tories has finally been broken. “Nigel Farage will be the next prime minister, and will return Britain to greatness.” There were 131,680 Conservative members eligible to vote during the party’s leadership election to replace Rishi Sunak in the autumn. The figure, revealed as Kemi Badenoch was announced as the new leader on November 2, was the lowest Tory level on record and a drop from the 2022 leadership contest when there were around 172,000 members. Reform returned five MPs to the Commons at the general election in July, including Mr Farage in Clacton. A Conservative Party spokesman said: “Reform has delivered a Labour Government that has cruelly cut winter fuel payments for 10 million pensioners, put the future of family farming and food security at risk, and launched a devastating raid on jobs which will leave working people paying the price. “A vote for Reform this coming May is a vote for a Labour council – only the Conservatives can stop this.” Unlike other political parties, Reform was set up as a limited company, and in September Mr Farage announced that he would change the ownership structure so that it would be owned by members. “I no longer need to control this party,” he said at the time. In a video posted on X, he said: “We will change the structure of the party from one limited by shares to a company limited by guarantee, and that means it’s the members of Reform that will own this party.” A research briefing published by the House of Commons Library in 2022 said comparing party membership numbers can be “difficult”, citing there not being a uniformly recognised definition of membership, or an established method to monitor it. Luke Tryl, director of the More in Common think tank similarly told the PA news agency it is an “opaque” process. “Parties are notoriously opaque about this sort of thing,” he said, also raising the idea that it is unknown whether the Conservatives have added any new members since their leadership election. He later added: “It’s very opaque and murky as a metric anyway.” With regard to Reform, Mr Tryl indicated that one of the challenges for the party will be whether membership converts to campaigners. He told PA: “There is no doubt Reform had a very good autumn. I think they capitalised off some of Labour’s early mistakes but also the fact the Conservative brand is still struggling. They’ve clearly got momentum.” Discussing Reform’s membership, he later said: “We know that lots of Reform’s most vocal supporters are very online. “Do those people who are very online and joined up… do they also go out and pound the streets, deliver leaflets, canvass, that sort of thing? “That remains an open question.” Published: 26/12/2024 by Radio NewsHub

Man arrested after two women die and two injured in Christmas Day stabbing

Two women have died and a man and a teenage boy suffered serious injuries after a suspected stabbing in Milton Keynes on Christmas Day. A 49-year-old man from the Buckinghamshire city was arrested on suspicion of murder and attempted murder and is in custody, Thames Valley Police said. Officers were called to a block of apartments in Santa Cruz Avenue, Bletchley, at about 6.30pm on Wednesday. The women, aged 38 and 24, died at the scene. A man, in his late 20s, and teenage boy were taken to hospital with serious injuries. They are both in a stable condition, police said. A dog also injured in the incident was taken to a vet but did not survive. A large cordon was in place at the scene on Thursday afternoon and a forensics team could be seen entering and walking up the stairs of a block of flats. Numbered yellow evidence markers and first aid kits could were visible on the road and pavement outside the address, and on the boot of a car parked on the adjoining Trinidad Grove. A family left flowers outside the police cordon. The group attached two bouquets and a grey teddy bear wearing a Father Christmas outfit to the railings around a children’s play area on Santa Cruz Avenue. A woman in the group told the PA news agency she did not know the victims and added: “This is a lovely area. You don’t expect to see this kind of thing here.” Senior investigating officer Detective Chief Inspector Stuart Brangwin, of the major crime unit, said: “Firstly I would like to extend my deepest condolences to the families of the women who have tragically died in this shocking incident. “We have launched a double murder investigation which may be concerning to the wider public, however we have made an arrest and are not looking for anyone else in connection with this incident and the parties are known to each other. “Members of the public will see a large police presence in the area while our investigation takes place. “If you have any questions or concerns, please feel free to approach our officers and they will do their best to help.” Anyone with information or footage is asked to call 101, quoting reference number 43240622935, or contact Crimestoppers on 0800 555111. Published: 26/12/2024 by Radio NewsHub

The V.I.P Club 👑

Join the V.I.P Club and receive exclusive special offers, competitions and amazing prizes. It’s FREE and easy to do!

ON AIR NOW:

Ryanair Jet2com and Tui ranked worst in UK for website accessibility

Ryanair, Jet2.com and Tui have been rated as the worst major airlines operating in the UK for website accessibility.

Now Playing

Recently Played

Latest News

Reform UK membership surpasses Tories party says

Man arrested after two women die and two injured in Christmas Day stabbing

Follow us

The V.I.P Club 👑

Back to top

We are Proud Members of

Station Sponsor

Sponsors

Contact: