A mum-of-two woman claims she is forced to wade through “ankle-deep water” in wellies whenever she wants to leave her house after it rains and is sometimes unable to leave her house at all due to flooding outside her property – and has been left to deal with the issue for more than two years.
The woman, who does not wish to be named, moved into her Weston Avenue, Brigg property in 2019, and first experienced flooding at the front and back of her house in 2021.
At the time, she had a newborn baby, and was forced to carry them through the water to her car whenever she left the house. An officer from Ongo Homes attended her property where they carried out a full survey of her home, and it was determined that the drainage work to rectify the flooding problem was “urgent”.
But nothing happened and this week, the mum-of-two was left with flooding to the front and back of her house once again following the wet and windy weather – and she said she is “absolutely fed up”.
She told Scunthorpe Live: “It’s been flooding since 2021 and I’ve complained and complained to Ongo Homes. They sent someone external out to do a full survey of my house in 2021, when we had the flash floods, because I had no access to the front or back of my house. I had a newborn at the time.
“They sent someone out again in 2022, they said they had to sort the drainage as urgent, and they sent someone out for a quote to put a soakaway in the grass, and they haven’t done anything further since.
“This week I had no access again to the front or the back, I had to put my wellies on and carry my two-year-old to the car in ankle-deep water, and my 10-year-old had to put his wellies on to get to the car. The front soaked up quite quickly but the back was like it all day and I couldn’t go out at all.
“It’s absolutely ridiculous, it makes me feel low. It’s just a struggle with the dog and two children, it just makes it such hard work leaving the property, it’s time consuming and I work full time, so it’s just that extra pressure in our everyday life. My floor needs cleaning because we all had to traipse through earlier this week in our wellies.”
The woman said that although Ongo Homes have rectified other problems she has reported to them, “nothing has been done” to rectify the flooding issue.
“This survey does say they need to dig up the front and put the paths going the opposite way because it’s all sloping the wrong way, and nothing’s being done,” she said.
“They’ve done all the other jobs about everything else I’ve reported, but this survey brought up jobs I didn’t even know existed. The communication is awful. They text me to say someone is coming but don’t give a time. The last three times they’ve been out I’ve rung them and said, ‘Can you stop sending me texts and just ring me’, because I’m not going to be at home all the time because of my job.
“This week, I received a text to say someone was on their way to my house and I rang and asked what they were coming for, and they said they were coming to fit the window vents for the damp and mould. They weren’t even coming to fix the flooding.
“The workers are all very nice and jolly but the main issue has just been left, even though this survey says it’s urgent. Ongo just don’t seem to care.”
She said that when she contacted Ongo Homes this week, they informed her they would send a bricklayer to her property to assess the situation.
“I asked them what’s the point in sending a bricklayer out when the bricks are submerged, because they’ve done that twice, and I’ve got a report which says exactly what needs doing,” she said.
“I’m just being fobbed off. And here I am again with my children stuck in the house. I’m absolutely fed up.”
After being contacted by Scunthorpe Live, Ongo Homes confirmed that workers will install a soakaway and aco drains by the end of the week to rectify the flooding problem.
Andrew McFadden, Area Manager at Ongo said: “Following a survey carried out at this home in February, an issue with drainage and guttering was found. This was passed to one of our contractors to carry out necessary work.
“Unfortunately it was later identified that excavation would need to take place, and so our contractor was unable to complete this. A visit will take place today (20/09/2023), so that a full plan of work can be scheduled in.
“We’d like to sincerely apologise for the time this has taken up until now, it is totally unacceptable and does not reflect the service we want to deliver to our customers.
“I am in contact with this tenant and will continue to be throughout the process, so that we can resolve the issue as soon as possible.”
Original artice: https://www.grimsbytelegraph.co.uk/all-about/scunthorpe