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Scunthorpe care home told it ‘requires improvement’ after inspectors downgrade rating

A Scunthorpe care home has had its Care Quality Commission (CQC) overall rating downgraded to ‘requires improvement’ after a recent inspection.

The focused inspection of The Grange in Everest Road, Scunthorpe, was prompted by concerns about the service’s management, staffing levels and knowledge, and the management of medicines. The unannounced inspection in September found no issues with staffing levels, nor their competence.

However, it found issues with elements of the service’s record keeping, including a lack of temperature monitoring of the medicines room. There was “no evidence of learning from accidents and incidents”, the inspection report published in late October states. It also mentions soiled laundry was “not being stored and disposed of correctly or in a timely manner”.

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The Grange, run by Heera Care Ltd, provides personal care for up to 14 people. It offers short-term intermediate care rehabilitation packages, known as ‘step-down care’. This helps people transition from hospital to their own homes or to more
permanent care settings. It supports people living with dementia, sensory impairment and/or physical disabilities.

At its last inspection in 2022, The Grange was rated as ‘good’ but it was recommended the provider review its system for reporting safeguarding concerns. This latest inspection found discrepancies between the provider’s recording systems on safeguarding concerns and those reported to the local authority and to the CQC. Inspectors deemed this a breach of health and social care regulations.

As well as rated overall as ‘requires improvement’ the care home has the same rating for being well-led and on its safety. However, The Grange remains rated ‘good’ for its effectiveness, and in responsive and caring categories too.

Other concerns raised in the inspection report include:

  • “Record keeping about accidents and incidents was not consistent”, with no evidence of learning from accidents and incidents
  • There was no clear process for the disposal of medicines no longer required
  • “The provider’s governance systems did not support learning lessons and making improvements when things went wrong”

Staffing levels were sufficient to support people in a timely manner. They also understood safeguarding procedures and people told the inspectors they felt safe. Other aspects where the care home received positive feedback include:

  • Staff reported good teamwork, and there were regular staff meetings held, with staff able to share their views
  • Assurance that the provider was making sure infection outbreaks can be effectively prevented or managed
  • “People were supported to have maximum choice and control of their lives”

The CQC has requested an action plan from the provider to address the elements of concern. Inspectors in particular recommended a review and implementation of regular feedback mechanisms to ensure people and relatives were fully engaged with the service.

To read the CQC inspection report in full, click here. The Grange was provided with the opportunity to comment on the inspection report.

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Original artice: https://www.grimsbytelegraph.co.uk/all-about/scunthorpe

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